FAQ

Is ordering online from Cdrbsoftwares safe?

Our checkout page is 256-bit SSL encrypted according to the the industry standard for online secure ordering.
Without this mandatory requirement we would not be allowed by any Payment gateway to process cedit card payments through our website.

IMPORTANT: As a website visitor you can confirm any SSL connection by looking at the url bar in your web browser:
Any SSL encrypted url should start with: "https://...."
Some web browsers also add an icon or other symbol, but that is NOT important and can be confusing, so always check for: "https://...."

When will I receive the purchased software?

All software purchased from our website can be delivered as a digital download or shipped on physicial media DVD discs.
For You will receive an email that will contain your personal download links and/or date of shipping.

IMPORTANT:

  • You will first receive an initial order confirmation email containing detailed information regarding your order.
  • You will also receive a second separate email contaning your download information for your order.
In which currency are the prices displayed on your website?

All prices on our website are in US Dollars.

If you need to convert USD to your local currency then you can use this website:
http://www.xe.com/currencyconverter/

Are there any additional charges for the software?

No, the total order amount at the time of purchase is exactly the price you will be billed by our payment gateway.

IMPORTANT: Some debit/credit card issuers will bill their clients a small extra commission for international purchases. These small amounts can range from for example 50 cents to a few dollars. These cost's are NOT related to our charge but are billed by the debit/credit card issuer of the customer billing them for exchange rate commissions and/or other services related to international purchases.

How much does shipping cost?

Shipping cost is a flat rate of $8 to anywhere in the world, for any amount of CD/DVD(s)!

How does your shopping cart work?

1. First select your operating system from the top SOFTWARE menu:
    PC SOFTWARE
    MAC SOFTWARE
    VIDEO TRAINING (these will work on both windows and mac computers)

NOTE: Alternatively use the SEARCH box at the very top of the page to find a software title.
            Software titles can be added to the cart also from the Search results.

2. The software list pages will display a long list of all available titles.

3. Clicking the green Cart button to the right of any software title will add it to the Cart.

4. Any title that is added to the Cart will be displayed on the left side of the page in the small "Cart Box"

5. Clicking the "View Cart" button in that Cart Box will display the Shopping Cart page with
    the content of all your items.

6. The delivery methods can be selected on the Shopping Cart page.
    Options are: Download or Shipping or both(download and shipping).

7. Click the Checkout button on the Shopping Cart page to pay for your order on the Checkout Page.

How long will shipping take?

Shipping takes on average from 2 to 14 days depending on country of destination. Here are a few destination examples to give you an indication:

- USA  5 to 8 business days.
- EU countries  2 to 4 business days.
- South Africa 7 to 10 business days.
- Japan  5 to 7 business days.
- Canada  5 to 7 business days.

As we ship to over 50 countries we unfortunately cannot list them all.

Can you provide a tracking number for the package?

All orders are shipped by means of Priority Airmail.
Unfortunately, this postal service does not provide the customers with any tracking information. It is however the best shipping method with regards to shipping time and cost.

Do you provide technical support?

We do provide support to download, install and activate your software. However we do not provide functional support on how to use the software. It is the responsibility of the customer to learn to use the software. If you wish we can help you find good online tutorials and training.

How do I know this is not a rip-off?

This is a very valid and logical question. However we have been in business longer than most of our competitors for a reason. Our customers have come to trust us in that period of time and keep coming back to order. It would be simply impossible to have earned this reputation if we did not provide such an excellent after sales support. We are committed to providing excellent service and support to our customers each and every day.

Is the software also available in other languages besides English?

All software is only available in the English language.

I just placed an order but have not received any email?

You will receive an initial order confirmation email immediately after placing an order.
Please check the spam folder of your email account if you did not receive the initial order confirmation email.
If the order confrmation email is also not in the spam folder then please send an email to our support department using our contact form on our website.

I received the order confirmation email but not the second email with my download links.

Please check if the second order email with your download information has ended up in the spam folder of your email account.
If you do not receive your second order email with download information within 12 hours from placing your order, then please send an email to our support department as soon as possible using our contact form on our website.

What kind of archive format are the download files of all software?

Click Here to see our RAR file extraction guide.


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